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	What is the best way to contact esoundz support? The best way to contact esoundz with a support issue is to open a ticket here . Support tickets are usually answered the same day.  Please note, if you are not receiving the email notification that so... I have signed up for the newsletter but I am not getting it. Please make sure to add newsletter(at)esoundz(dot)com to your address book.  Google, Hotmail and Gmail have a way of always blacklisting our newsletter as well as our automated emails.  I can't find my downloads in my download area! Where are they? Download products are usually made available at the point of purchase. In some cases a download product may only be a serial number or redeem code. In most cases, a serial number will need to be regis... What does (Boxed) mean? When you see (Boxed) in the title of a product it means that you will receive a physically shipped product.  Products over $199 that are "boxed" qualify for free ground shipping.  If you do ... Coupon codes and Membership discounts When entering coupon codes I no longer get my membership price. Why is that? When using coupon codes the membership price is overridden and the price defaults back to its regular price.  I didn't receive a receipt for my order..... Some ISP's block esoundz automated email system. If you are sure that the email is not in your junk folder you can always log in to your esoundz account and check the status of your order at anytime. ... I participated in a Group Buy, where are my products Group Buys are usually downloadable. In some cases, the downloads may be staggered over a few days, depending on the amount of material and participants. Also, redeem codes are used which allow the us... What can I use my ePointz on? ePointz are used towards the purchase of Sonic Reality downloadable products and will auto-deduct from your purchase. You can earn ePointz by referring your friends to our website, writing reviews and... When I try to create an account at downloadablesoundz it says my email is already in use? If you receive this message please log in to your esoundz account and click the link next to "Merge Accounts". This will allow you to use your same esoundz log in at downloadablesoundz. Where is my Redeem Code? Your redeem code will be located in your esoundz download area. To use this code, simply click on it and you will be redirected to downloadablesoundz to make your selection(s). Upon making your sele... Why does my order say "paypal IPN pending" This means that your order did not complete. You must let paypal redirect you back to esoundz for your order to complete. Why is there a PDF file next to my download item? If your download item has a PDF file next to to it, this means that the product has specific installation instructions. Please read the PDF file before attempting to download or install the item. Why hasn't anyone answered my support ticket? Please allow at least 24 hours for your ticket to get answered. If you submitted your ticket on the weekend or a holiday, it will be answered the next business day. Our business hours are 10am-6pm Mon... Why haven't I received my activation email? Some ISP’s block our automated email response. You should use your cable or DSL provider's email and try to avoid hotmail and gmail account that are regularly blacklisted. Also once... When I try to unzip my download it gives me a corrupt or incomplete message. Why? Your download may have been interrupted, try downloading again or use a download manager. Download managers will allow you to resume your download if it is interrupted. Our powerful servers support th... Where are my download links? We do not send links. Log into your Esoundz account and go to your user area. You will find your downloads under the my downloads section of your esoundz account. I misspelled a users name when trying to refer them, what now? Contact support with the correct user name of the referral and it will be corrected. When I log in, the log in price is more expensive. Why? Some manufacturers ask us to display a different price for European customers. All Sonic Reality products can be purchased in USD without any problems, but IK products, for example, have a different p... I can't log into my Esoundz account. Why? You may have created 2 accounts. Please make sure that you are using the correct Login/Password for your account. If you have forgot your Login/Password you can use the the "forget your login or passw... My download gives a time out half way, or my download is interrupted! Some files are big, and if you use your internet while the file downloads, or if the internet connection is not so good, you may experience difficulties to download your files. Our server support the ... Why does my order status say Complete? If your order status says "complete" this means that the item you have purchased is a download and can be found in your esoundz download area How can I be removed from the mailing list In the "My Account" section of your esoundz account there is a button that says "Edit Account". Click that button and you will be redirected to the Edit My Account page. On that pa... My Zip Files automatically Unzipped If you are using Safari, be sure to go to Safari "preferences" and make sure that the "open safe files after downloading" box is UNCHECKED! This will leave the zip in its zip state... What happens if my hard drive crashes and I loose everything I downloaded from esoundz All of your download items are located in your download area. There is no time limit or quota on items you have purchased from esoundz. All you need to do is log into your esoundz account and go to yo... What form of payments do you accept? We accept Visa, Mastercard, and American Express as well as paypal. I purchased a product that requires a serial number, I can't find it or its not there? Serial numbers are released manually and will appear in your esoundz download area. If you've purchased a product requiring a serial number after hours or on the weekend, the serial number will be rel...

 
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