FAQ (Frequently Asked Questions)

Before contacting us, please check our detailed FAQ (Frequently Asked Questions) section to see if your question already appears there for issues with the web site, products or orders. You may immediately find your answer here.

Open a Support Ticket

If you cannot solve the problem with our FAQ section, then please open a Support Ticket, and an eSoundz team member will respond to you as soon as possible.

Call Us

If you would prefer to speak to a customer service representative directly, please call us and we will be happy to assist you. Our hours of operation are Monday-Friday 10am-6pm EST

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Product Updates


Various eSoundz products (including sound libraries and instrument plug ins) are updated from time to time. Updates include minor bug fixes and the addition of new features. Use the links below to locate updates for your product by manufacturer:

SampleTank Technical Support

If you are having installation, configuration or usage problems with SampleTank 2, please contact IK Multimedia's technical support department:

email: support.us@ikmultimedia

(954) 846-9866

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