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Before contacting us, please check our detailed FAQ (Frequently Asked Questions) section to see
if your question already appears there for issues with the web site, products or orders. You may
immediately find your answer here.
If you cannot solve the problem with our FAQ section, then please open a Support
Ticket, and an eSoundz team member will respond to you as soon as possible.
If you would prefer to speak to a customer service representative directly, please call us and we
will be happy to assist you. Our hours of operation are Monday-Friday 10am-6pm EST
Various eSoundz products (including sound libraries and instrument plug ins) are
updated from time to time. Updates include minor bug fixes and the addition of new
features. Use the links below to locate updates for your product by
If you are having installation, configuration or usage problems with SampleTank 2,
please contact IK Multimedia's technical support department:
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